• We process orders Monday through Friday. Orders placed before 3 PM GMT on these days will be processed the same day, provided all security checks are cleared.
• In cases where additional security verification is required, processing may take longer until the requested information is provided.
• During busy times, such as festive seasons or bank holidays, order processing might take up to two working days.

Sizing Assistance:
We understand how important it is to find the perfect fit! To ensure you choose the right size, please refer to our detailed size chart on each product page. If you need further assistance, feel free to reach out to us at info@soft-official.com – we’re happy to help guide you through the sizing process.

No Returns for Waist Trainers (Hygiene Policy):
For hygiene and safety reasons, we are unable to accept returns or exchanges on waist trainers. This policy ensures that every item you receive is brand new, unworn, and in perfect condition.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery at info@soft-official.com. We’ll work quickly to resolve the issue and provide a replacement if necessary.

Need Help?
If you have any questions about sizing, your order, or our policies, don’t hesitate to contact our support team at info@soft-official.com.