Shipping And Handling Policy

Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• Orders placed before 3 PM GMT (Monday to Friday) will be processed the same day, provided all security checks are cleared. Orders placed after 3 PM GMT will be processed the next business day.
• During peak seasons or promotions, processing times may be extended. We’ll notify you of any delays.

Shipping Options & Delivery Times:
• Standard Shipping (3-5 business days) – £5.99
• UK Next Day Delivery – £9.99 (Available on orders placed before 12 PM GMT)

Delivery times are estimates and may vary based on location, or carrier delays.

International Shipping:
• We offer international shipping to selected countries. Delivery times typically range from 7-14 business days, £22 (depending on location),
• International customers are responsible for any customs fees or import taxes.

Order Tracking:
• Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to stay updated on your delivery.

Address Changes & Order Modifications:
• Please note: Once an order is placed, we are unable to make any modifications or changes, including address updates or product adjustments. Please ensure all details are correct before completing your purchase.

Lost or Stolen Packages:
• We are not responsible for lost or stolen packages. If your package shows as delivered but you haven’t received it, please contact the shipping carrier directly.

Need Help?
For questions about your order, feel free to reach out to our support team at info@soft-official.com